Terms and Conditions



Terms and Conditions



In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.



We may update occasionally our terms and conditions, these changes will be notified to you by e-mail. We will also notify these changes on our website (www.europafoodxb.com).


Privacy Statement:

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.



To register with Europafoodxb.com you must be over the age of 18. All details provided must be filled correctly.

If you wish to change some of your personal details, please notify us as son as possible and we will make those changes for you.

All users that have created an account via our website must keep all passwords and usernames confidential and must not disclose or share it with anyone,

If any password or username are used inappropriately we have the right to ask you to change your details or we may suspend your account.



We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our supplier (s) if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.



Exclusions and Limitations:

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.



Online / Phone / Cash or Personal Cheque with Bankers Card are all acceptable methods of payment.

Europafoodxb would like to inform you that we (the merchant) are responsible for website transactions.

Credit or debit card details are entered on a secured page and transferred using SSL (secure sockets layer) from Sage Pay. This provides a secure connection allowing us to transmit private data online.

In order to make any payments online we will require you to supply your card information.

You will have to provide us with CVV2 (card verification value)/CVC2 (card validation code). These numbers are usually displayed on your card (last three digits on the back of your credit or debit card).


EuropaFoodXB accepts 3-D Secure transactions 

3-D Secure was developed by Visa® and Mastercard® to guard you against unauthorised use of your card while shopping online with participating merchants. It works on the same principle as chip and pin and once enrolled you'll have the added confidence knowing that MasterCard SecureCode® or Verified by Visa® performs an extra authentication step to protect your account from unauthorised users online.


How does it work:

For instance, whenever someone makes a purchase from a vendor who is using 3d-secure. The payment system automatically promotes the card holder to provide more information to verify that they are owners of that credit card. This authentication is usually carried out by prompting the card holder to input a pre-specified password. Once correct information is provided, the system verifies that information from the user’s bank, thus finishing a secure cycle where any unauthorised person should not be able to use the credit card.

The 3-D secure transactions will be processed by Sage Pay.


You can find listed below all information related to the Sage Pay online payments system:


Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.


Sage Pay security statement

The Sage Pay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data including customer details and credit card information. Their internet facing web servers are certified by VeriSign, this ensures that no third parties can impersonate SagePay to obtain secure information.


Sage Pay transaction security

The transfer of your details from EuropaFoodXB to Sage Pay is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.


Sage Pay Security for the customer

Any communication between the customer and Sage Pay is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.


How does Sage Pay verify credit card information?

Sage Pay validates your credit card by checking the details you entered on the EuropaFoodXB payment page. This includes your billing name and address; this should be as it appears on your credit card statement. Sage Pay also check the Card Verification Value (CV2), this is the additional 3 or 4 digit security code found on the signature strip on the back of your card.


Sage Pay data storage

All data stored on Sage Pay systems is held on encrypted and highly secured databases. Sage Pay are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.


When is my card charged?

We charge your debit or credit card on the day your order is shipped.


Which credit cards do you accept?

We accept Visa and MasterCard credit cards. We also accept Debit cards with the Visa, MasterCard and Maestro logos. We also accept payments from PayPal.

For more information please see www.SagePay.com

Personal cheques may be used once you have ordered 3 or more times with us.

Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.


Cancellation Policy:

Maximum 48 hours notice of cancellation required after the order has been placed. Notification via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative and transport expenses.


 Refunds/Substitutes/Damaged/Missing items:

Due to the perishable nature of the products, any issues with the order/ products/ delivery must be reported to Europafoodxb within 24 hours from the delivery via email [email protected]. Whilst we strive our best to maintain the availability of our strong 6000 product range, we can not guarantee that all products will be available all the time. Unless told otherwise we reserve the right to the substitute with best possible alternative product available on the market at the point of the delivery.

Should the products become damaged in transit, we would require evidence ( photos of the damaged products) to be sent to [email protected] within 24 hours from the delivery. Unfortunately, we will not be able to provide any refunds without any images of the damaged products. Please note we may also schedule a product collection service at out cost to return the products so we can examine or pass them to the manufacturer if needed. Once the products are returned we will provide a full refund. 

Parcel deliveries for all post codes outside London 

We deliver anywhere within the UK including all chilled products. It may take up 7 days to deliver any parcels outside London postcodes. All parcels are delivered by DPD/ParcelForce/ Royal Mail. You will be notified by courier about the exact delivery time by text message or email. Please note for some heavy products like water, we would be able to fit only 26 litres in one parcel ( max weight 30kg for one box), should you wish to order more, there would be additional charge £8.90 for each parcel to cover the cost of sending it by the courier. We are also unable to send any fresh bakery items e.g. tarts, croissants etc as we cant guarantee the freshness on the arrival. Whilst we are trying our best to source all products for you, occasionally we would have no option but to substitute the products to ensure your order can be fulfilled to the best of our ability, therefore we will automatically assume that we can substitute the products unless you tell us otherwise by email [email protected] at the point of ordering or you could state no product substitutions in the comment box when you will be placing the order online. Please note due to the perishable nature of the products, we are unable to offer a refund for any substituted items for any parcels.

Termination of Agreements and Refunds Policy:

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any money that has been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.  We are unable to give any refund for any commercial wholesale orders.



Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Whilst we are trying our best to source all products for you, occasionally we would have no option but to substitute the products to ensure your order can be fullfilled to the best of our ability, therefore we will automatically assume that we can susbtitute the products unless you tell us otherwise by email [email protected] at the point of ordering or you could state no product substitions in the comment box when you will be placing the order online. Please note due to the perishable nature of the products, we are unable to offer a refund for any substituted items for any parcels.

Links to this website:

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.


Links from this website:

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Copyright Notice:

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.



We have several different e-mail addresses for different queries. These and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone mobile telephone numbers.



Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


Terms and Conditions for buying alcoholic beverages on Europafoodxb website:

Alcohol and other goods can only be delivered to the address provided. Full address details, including postcode, must be given when placing an order:

-           Drivers will not deliver to any person anywhere other than the address given when the order was placed.

-           Alcohol will only be delivered to the person who placed the order and whose name appears on the credit/debit card (if used). Delivery will be refused if the driver considers the person receiving the delivery to be under the influence of alcohol or drugs.

-          All goods must be signed for on delivery by an adult aged 18 years or over.

Europafoodxb follows a Challenge 25 policy in place - if the driver consider recipient of alcohol appears under 25 recognised photographic identification requested before any alcohol is handed over.

-          Acceptable proof of age shall include identification bearing the customer’s photograph, date of birth and integral holographic mark or security measure. Suitable means of identification would include PASS approved proof of age card, photo-card driving licence and passport.

-           No ID no delivery

The driver will have the right to refuse the delivery of alcohol if one of the above conditions is not met. If the delivery driver refuses the delivery of alcohol, a refund will be made less a deduction of 10% to cover ordering and delivery charges.


Our parcel deliveries outside London are made by third party carriers. Some standard deliveries do not require a signature. If you are out, the delivery driver may be able to leave your order for you in accordance with instructions that you gave us when you placed your order, for example, in a safe place or to a neighbouring address.



The laws of England and Wales govern these terms and conditions. By accessing this website and using our services / buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.


Notification of Changes:

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis


The Europafoodxb.com website is owned and operated by Europafood. xb.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.


If you have any queries please contact our customer services at:


Le Supermarche

35 Craven Road


W2 3BX


Tel: 0203 7193 696

Company Vat Number : 115337536